Q.How do i setup my computer to connect to the internet?
A.We have setup guides in PDF format here: Windows XP MacOS X Vista
Q. Why do I get a login error?
A. Make sure the username is username@yless4u.com.au, not just
your username. Call us if you're not sure (02 6230 3699).
Q.Why haven't I received an invoice yet?
A. The invoices are emailed to your yless4u email address. Make
sure you have setup your email program to receive email from it.
Your yless4u email address format is - username@yless4u.com.au
Q.How do I configure my email?
A. It's a POP3 type mail server. The username is your yless4u
username without the yless4u.com.au. Passsword is the same as
for your main connection.
The incoming/outgoing server is mail.yless4u.com.au.
PDF Setup Guides:
Outlook Express setup guide.
Outlook setup guide.
MacOSX Mail setup guide
Q. I'm trying to send email from a non-Yless4U email address
and i get a error, why?
A. When connected to Yless4U you have to use our outgoing/SMTP
mail server on all email accounts. So set it to mail.yless4u.com.au.
Read our guides on how to do this.
Q. I get a error like 0x800vcc199 when i check my email with Outlook or Outlook Express
A. For some reason the account in Outlook stops working and you need to re-enter it.
You'll need to go to the Tools menu, then Accounts and select the mail.yless4u.com.au
account and "remove" it. This doesn't remove any emails, it just deletes the account
settings that are damaged. Then go through the Outlook or Outlook Setup guides above to
recreate the account.
Q. How can I pay my invoices?
A. You can use Credit Card, or EFT. Please call the office to
arrange this (02 6230 3699)
Q. I can't connect and get a Error 691 or "No route to
host"
A. Under Windows XP make sure your LAN or Hi-Speed Internet port
is "Enabled". For some reason this gets disabled.
Q.How do I configure my router?
A. Check you can connect without the router first. Make sure your
router is "ADSL _and_ Cable modem ready"
We've had problems with ADSL only routers.
We've also been informed of a problem with the ASUS WL-520GC
Router. It won't connect to our network.
If you have a Linksys WRT 54GP2 and can't connect you'll need
the latest firmware from here.
You have to setup your router for a PPPoE connection. The username
is your Yless4u email address, and password as supplied.
We have a optimum MTU of 1492, some routers have it set to 1432
and you'll have problems connecting.
Leave the "Service Name" blank. Some routers won't connect
if this is filled in.
Please follow the instructions supplied with your router and
the above hints. If they don't work and you can still get a connection
without the router please contact the router manufacturer directly.
We can't provide support for router problems.
